Welcome to Gigastreams Consulting

Thursday, 11 February 2016

REQUIREMENTS

1. The desired candidate must have an experience of minimum 1 year.

2. The desired candidate must have an SSCE, OND, only.

JOB SCOPE

To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times.
To ensure that all calls to the Customer Service Centre are dealt with promptly, in line with agreed standards and targets.
To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers.
To ensure that customers are advised of alternative communication methods including voicemail and email facilities.
Ensuring that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Service Centre.
To take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions.
Deal with all calls received within the Customer Service Center in line with current Service Level Agreements, policies and procedures.
To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
To represent the Customer Service Centre on groups and forums as required.