1. The desired candidate must have an experience of minimum 1 year.
2. The desired candidate must have an SSCE, OND, only.
JOB SCOPE
To take responsibility for being the first point of contact for all callers to the Customer Service Centre and ensuring that a high quality of service is delivered at all times.
To ensure that all calls to the Customer Service Centre are dealt with promptly, in line with agreed standards and targets.
To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers.
To ensure that customers are advised of alternative communication methods including voicemail and email facilities.
Ensuring that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Service Centre.
To take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions.
Deal with all calls received within the Customer Service Center in line with current Service Level Agreements, policies and procedures.
To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
To represent the Customer Service Centre on groups and forums as required.
Show interest? Send your cv to info@gigastreamsconsulting.com OR click the Apply
1. The desired candidate must have an experience of minimum 1 year.
2. The desired candidate must have an SSCE or OND
JOB SCOPE
Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
Operate cash registers and accept payment, or prepare finance arrangements (invoices and contracts, for example)
Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
Package goods for customers and arrange delivery
Price, stack and display items for sale and keep the store tidy and attractive
Participate in stock taking (counting and describing the goods in stock)
Arrange for the repair of damaged goods or advise on necessary repairs
Order items.
Show interest? Send your cv to info@gigastreamsconsulting.com OR click the Apply
Mrs. Sharada Vadish Job Title:
HR Manager Company:
Sumero Solutions Ltd
Gigastreams Consulting provides a very flexible training timetable to accommodate even the busiest of schedules. We provide lectures all-year round on specific dates.