CUSTOMER RELATIONS OFFICER NEEDED

REQUIREMENTS

1.    The desired candidate must have an experience of 0 – 1 year.

2.     The desired candidate must have an SSCE, OND, or a PROFESSIONAL       CERTIFICATION.

JOB SCOPE

• To take responsibility for being the first point of contact for all callers to the Customer Service    Centre and ensuring that a high quality of service is delivered at all times.
• To ensure that all calls to the Customer Service Centre are dealt with promptly, in line with agreed standards and targets.
• To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers.
• To ensure that customers are advised of alternative communication methods including voicemail and email facilities.
• Ensuring that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Service Centre.
• To take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions.
• Deal with all calls received within the Customer Service Center in line with current Service Level Agreements, policies and procedures.
• To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
• To represent the Customer Service Centre on groups and forums as required.

           Show interest? Send your cv to info@gigastreamsconsulting.com OR click the Apply 

Apply

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