Tuesday 12 July 2016
IT PERSONNEL NEEDED URGENTLY
Our clients is seeking for a suitable candidate to fill in the above vacant position.
Responsibilities and Duties:
- Provide first-level support to customer service requests.
- Escalate complex support requests to relevant IT staffs for resolutions.
- Understand support problems, analyze problem data and determine appropriate solutions.
- Maintain problem documentations and their resolution procedures for reference procedures.
- Plan and complete daily assigned tasks within deadlines.
- Maintain confidentiality and security of company documents and customers.
- Report system downtime and performance issues to Manager.
- Ensure to follow standard operating procedures and meet service level agreements.
- Install, configure and maintain software and hardware systems.
- Assist in development and enhancement of IT systems.
- Assess potential risks and technical challenges and prepare appropriate mitigation plans.
- Conduct IT related trainings to new hires, users and technical teams as needed.
- Analyze system issues and provide resolutions.
- Recommend process improvements to ensure system reliability, scalability, security, integrity and performance.
- Work in compliance with department safety and quality standards.
Requirement:
- Minimum of 3 years experienced
- Well spoken
All CVs should be submitted to info@gigastreamsconsulting.com, gigastreamsconsulting@gmail.com or call 08170034452
