CUSTOMER RELATIONS OFFICER NEEDED

REQUIREMENTS

1.    The desired candidate must have an experience of 0 – 1 year.

2.     The desired candidate must have an SSCE, OND, or a PROFESSIONAL       CERTIFICATION.

JOB SCOPE

• To take responsibility for being the first point of contact for all callers to the Customer Service    Centre and ensuring that a high quality of service is delivered at all times.
• To ensure that all calls to the Customer Service Centre are dealt with promptly, in line with agreed standards and targets.
• To have full knowledge and ability to access all services, including translation services to help meet the individual needs of our customers.
• To ensure that customers are advised of alternative communication methods including voicemail and email facilities.
• Ensuring that team members are kept up to date with any information received following attendance at meetings whilst representing the Customer Service Centre.
• To take ownership and responsibility for all enquiries presented to the Customer Service Centre, identify customer needs, and utilizing appropriate questioning and listening skills to identify and offer appropriate solutions.
• Deal with all calls received within the Customer Service Center in line with current Service Level Agreements, policies and procedures.
• To complete Customer Satisfaction Surveys and all outbound activities in line with team objectives.
• To represent the Customer Service Centre on groups and forums as required.

           Show interest? Send your cv to info@gigastreamsconsulting.com OR click the Apply 

Apply

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SALES ASSISTANT IN A RETAIL OUTLET NEEDED

REQUIREMENTS

1.    The desired candidate must have an experience of 0 – 1 year.

2.     The desired candidate must have an SSCE or OND

JOB SCOPE

• Advise customers on the location, selection, price, delivery, use and care of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future
• Operate cash registers and accept payment, or prepare finance arrangements (invoices and contracts, for example)
• Take special orders for items not currently in stock, or not normally stocked, and notify customers when the items have arrived
• Package goods for customers and arrange delivery
• Price, stack and display items for sale and keep the store tidy and attractive
• Participate in stock taking (counting and describing the goods in stock)
• Arrange for the repair of damaged goods or advise on necessary repairs
• Order items.

Show interest? Send your cv to info@gigastreamsconsulting.com OR click the Apply 

Apply

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PERSONAL ASSISTANT TO THE MANAGING DIRECTOR OF A FASHION OUTLET NEEDED

Job Description: Executive Assistant required to assist with the day-to-day responsibilities of seamlessly running personal endeavors. Job requires incredible organization for ever-changing business and personal calendars and complex schedule.

REQUIREMENTS

1.    The desired candidate must have an experience of 0 – 1 year.

2.     The desired candidate must have an SSCE, OND, or a PROFESSIONAL       CERTIFICATION.

4.     Candidate must be Female

JOB SCOPE

·         Fielding heavy call volume and handling all correspondence on behalf of principle

·         Coordinating travel itineraries both domestic and international, as well as confirming all pertaining travel details

·         Liaising with the principal’s business team on all business endeavors

·         Attend events and meetings as the principal’s representative and gatekeeper

·         Review and authorize household bills and vendor selection, correspondence and projects

·         Monitor personal expenses; create ad oversee monthly/annual budgets for residences and renovation projects

·         Serve as all-around gatekeeper to company MD

·         Full execution of all special requests as well as the ability to handle multiple projects with ease.

Show interest? Send your cv to info@gigastreamsconsulting.com OR click the Apply 

Apply

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RECENTLY ADDED JOBS THAT URGENTLY NEED APPLICANTS

- Personal Assistant to Managing Director of a Fashion Outlet

    View and Apply

- Sketcher for Fashion Design Outlet

    View and Apply

- Sales Assistant in a Retail Outlet

    View and Apply

- Sales Healthcare Assistant in a Pharmacy

    View and Apply

- Customer Relations Officer

     View and Apply

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Manager, CDD - Commercial Banking at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: Manager, CDD -  Commercial Banking

Job ID: 496725
Location: Lagos, Nigeria
Job Function: Commercial Clients
Regular/Temporary: Permanent
Job type: Full time

Job Purpose
Review Customer Due Diligence Periodic Review conducted by Analyst, CDD Commercial Clients and ensures 100% compliance and zero over dues.

• Ensure Maintenance of a healthy business environment through strict Compliance with AML and CRM standards, as defined by the Group and Local Regulatory Authorities

 Key Responsibilities
Supports the Senior Manager, CDD Commercial Clients in:

Planning and Design:

• Detailed understanding of technology solutions relevant to the E2E procedures, identify any gaps and design process to supplement.
• Balance compliance and customer centric solutions when design call scripts, confirmation letters, contact models.
• Localise global process documentation to meet local regulatory requirements and operational nuances.
• Develop in-country quality implementation plans and quality framework

Implementation:

• Identify issues, escalate and solve them early.
• Train compliance execution teams.
• Set up premises, PC, equipment, user access.
• Pass Readiness and Quality Certification before full launch.

Day-to-Day Management:

• Manage compliance execution team
• Ensure that quality data and documents are updated in e-CDD and quality Periodic Review is conducted.
• Integrate new compliance requirements as they occur such as FATCA to minimize needs of multiple efforts by bank staff or customer contacts.
• Have clear oversight all exceptional case handling that emerges during the review process.

Quality and Monitoring:

• Reconciliation of completed cases (Periodic Review and NTB accounts)

Case Review / Approval:

• Ensure all cases reviewed are 100% accurate and complete in updated customer CDD data and documents and captured accordingly into e-CDD according to AML/CDD procedures.

Key Relatioship
External:

• Client: Occasional customer contact.
• For: Confirm/ obtain customer data/ documents to complete case review.

Internal:

• Senior Manager, CDD, Commercial Clients.
• Analyst, CDD Commercial Clients.
• For: Receiving guidelines for daily work as a direct report.
• Any queries on cases submitted by these parties.

RM/ Sales Support.

• FCR, Ops Risk.
• Africa ECDD Project Mangers
• ECDD Quality Assurance Managers
• GSCC Manager, Account Services
• For: Answering queries from these parties.
• Seeking clarification with these authorities on unclear areas of the procedures.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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eCDD Officers - Commercial Banking at Standard Chartered Bank

Standard Chartered Bank Nigeria - We attract talented individuals. Not only can they give you the benefit of their experience, they also reveal a closer, more personal look at the wide range of global opportunities we offer. At the core of the Group's people strategy is our focus on employee engagement. Engagement is a key driver of productivity and performance, which creates the foundation of our performance culture. We encourage and focus on the behaviours that bring out the very best from every employee, assessing their performance not just on results but on how those results were achieved. To further embed these behaviours we have a remuneration programme in place, carefully designed to incentivise our employees to live our values every day.

We are recruiting to fill the position below:

Job Title: eCDD Officer - Commercial Banking

Job ID: 496734
Location: Lagos
Job Function: Commercial Clients
Regular/Temporary: Permanent
Job type: Full time

Job Purpose

• To verify that all work scanned through eOPS meets the CDD requirements for CC account opening and static data amendment policy and that it complies with the group Money laundering Prevention policy by ensuring :
• All accounts and static data amendments under CC, to be effected in Transaction Posting System (TPS) Ebbs and e-CDD are subjected to full CDD verification.
• Compliance with Commercial Client AML/ CDD guidelines.
• Conformity with Local and Group CDD standards.
• Quality of data in e-CDD is in agreement with source documents.

Key Responsibilities

• Review and verify before forwarding customer instructions to the hub before the cut of time.
• Ensure that the scanned work is duly approved by authorized signatories.
• Ensure documents scanned are legible & adequately completed.
• Ensure all supporting documents are sent alongside applications.
• Ensure to provide accurate MIS information for Rejects and defectives report.
• Return any document to RP (RM, ARM & BSO) that fail to meet requirements
• Handling of routine correspondence and resolution of queries from the CC Team.
• Undertake all e-learning modules within agreed time frame
• Ensure implementation and monitor compliance in relation to Money Laundering Prevention as specified by Group Policy & Standards and local regulations
• Ensure all NTB accounts information, static data amendments are correctly captured in eCDD application with NIL errors.
• Any other duty assigned to you by the Line manager.

Key Relationship
Internal:

• All Branches: Branch Manager, Customer Service & Support Managers,(all spokes)and departmental heads Manager IT/GTSD
• Manager Data Centre
• Service Line
• ITSC Chennai
• Head service quality
• SME UORM
• eCDD Quality Assurance Manager

Contributes To:

• Effective operational risk management
• Quality service delivery
• Proper cost controls.

Requirements
Know how and Experience:

• University Degree
• Adequate knowledge of  operational procedures and banking operations
• Other PC skills especially the MSOffice applications.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

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Sales & Marketing Executive at Adron Homes & Properties Limited

ADRON is a Real Estate and Property Development Company whose purpose to help people realize their aspirations for the pride of ownership, comfort, security and wealth through the provision of excellent homes and the will to provide homes for all classes of society with focus on the neglected populace in respect to government housing programs.

We are recruiting to fill the position of:

Job Title: Sales & Marketing Executive
Location: Lagos
Job Type: Full Time
Job Field: Real Estate   Sales /MARKETING

Job Description

• Reporting to the Sales and MARKETING Manager you will be involved in the marketing of the company’s products and achievement of department and overall accomplishment of business development activities of the company; by achieving sales targets through the direct sell of land to off takers from the onset and structured buildings at a later stage, researching and developing marketing opportunities and plans, implementing sales strategies and managing your clientele.

Other Responsibilities include:

• Assist the Sales and Marketing Manager in planning and supervising marketing operations to achieve revenue target.
• Assist in Identifying marketing opportunities by identifying consumer requirements; defining market, competitor’s share, and competitor’s strengths and weaknesses; forecasting projected business; establishing targeted market share.
• Recommend creative and cost effective promotional activities.
• Conduct marketing campaigns and trade shows to promote brand awareness among consumers.
• Maintains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities.
• Collates and provides information by collecting, analyzing, and summarizing data and trends for the Sales and Marketing Manager.
• Ensures and maintains confidentiality of organization’s information.
• Maintain customer relationship programs and track customer satisfaction.
• Generate sales and marketing reports for own area of operation to management when needed.
• Cooperate with the management in the development of marketing programs and criteria to achieve sales goals.
• Evaluates current marketing program and recommend improvements. Stays updated with latest marketing trends and competitor activities.

Requirement

• Interested candidates must have a minimum of OND/B.Sc in  any field of study, Marketing experience will be an added advantage.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should their CV's to:recruitment@adronhomesproperties.com

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